bb11's Privacy Policy
bb11 takes the security and privacy of your personal information seriously — this policy provides a complete description of how your information is managed.
1 Introduction & Scope
bb11 ("we", "us", or "platform") is a safe and reliable online betting and gaming platform operated for players in Bangladesh. We believe you should have full control over your personal information. This Privacy Policy ("Policy") describes how we collect your information, how it is used, who it may be shared with, and what measures we take to protect your data.
This Policy applies to bb11's website, mobile platform, and all related services. By creating an account on our platform or by using our services, you are considered to have accepted the terms of this Policy. Please read this Policy carefully and contact our support team if you have any questions.
2 What Information We Collect
We collect only the information necessary to provide our services. The categories of information collected are described below:
Personal Identity Information
Information you provide directly during account registration and verification:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport details (where applicable)
Financial Transaction Information
Information collected to process deposits and withdrawals:
- bKash, Nagad, or Rocket account number
- Transaction history and amounts
- Transaction date and time
- Payment method details
Gaming & Usage Information
Information collected automatically while you use the platform:
- Game history and betting records
- Session duration and activity patterns
- Preferred games and categories
- Bonus and promotion usage records
Technical Information
Information collected to ensure the security and performance of the platform:
- IP address
- Browser type and version
- Device information (mobile or desktop)
- Cookies and log data
- Access time and date
3 Purpose of Using Information
bb11 uses collected information for the purposes listed below. We never use your information beyond the purposes described here.
3.1 Service Delivery and Operations
We use your information to create and manage your account, process deposits and withdrawals, provide bonuses and promotions, and personalise your gaming experience. Payment information is processed to ensure fast and secure financial transactions via bKash, Nagad, and Rocket.
3.2 Identity and Age Verification
Only individuals aged 21 or older may participate on our platform. Identity information is verified to enforce this requirement and to prevent fraud. This is an essential step in protecting the interests of all our users.
3.3 Security and Fraud Prevention
Technical information and behavioural analysis are used to detect and prevent unauthorised access, suspicious transactions, and account fraud. Keeping your account secure through SSL encryption and advanced security measures is our top priority.
3.4 Customer Service and Support
Your information is used to provide our 24/7 live chat and email support, resolve your complaints, and give you the right assistance. Support communication records may be retained to ensure quality service.
3.5 Responsible Gaming
Ensuring responsible gaming by monitoring your gaming patterns is a core commitment of bb11. If unusual betting patterns are detected, we may proactively reach out to offer support.
3.6 Platform Improvement
Analytical information is used to improve the overall user experience, add new features, and resolve technical issues. This information is generally processed in aggregated and anonymised form.
4 Sharing Information with Third Parties
bb11 never sells or rents your personal information to third parties. However, information may be shared on a limited basis in certain specific situations:
4.1 Payment Processing Partners
The minimum information required to complete financial transactions via bKash, Nagad, and Rocket is shared with the relevant payment processor. These processors are obligated to follow strict data protection policies.
4.2 Technology and Security Service Providers
We work with trusted technology partners to operate our platform. These partners may only access the information necessary to provide the contracted services, and they are legally bound to comply with our privacy standards.
4.3 Game Software Providers
Our game providers, including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft, may access specific session information to ensure game fairness and technical performance. This information is used solely for game-related purposes.
4.4 Legal Obligations
If disclosure of information is required to comply with a court order, a lawful request from a government authority, or applicable law, we are obligated to do so. In such cases, we always share only the minimum information necessary.
5 Data Security Measures
bb11 has put industry-standard technical and organisational measures in place to keep your information secure.
SSL Encryption
SSL/TLS encryption technology is used for all data transfers, keeping your information fully protected during transmission.
Secure Storage
Your information is stored in encrypted databases. Access is strictly controlled, and only authorised staff can view the information they need.
Password Hashing
Your password is never stored in plain text. It is converted and stored using an advanced cryptographic hashing method.
Fraud Detection
Automated security systems are active to detect suspicious activity, and unusual transactions are reviewed immediately.
Staff Training
All our staff receive regular training on privacy and data protection and are bound by confidentiality agreements.
Regular Audits
Our security measures are regularly reviewed and updated to ensure effective protection against the latest threats.
6 Cookie Policy
Our website uses cookies to improve your browsing experience. Cookies are small data files stored in your browser.
6.1 Essential Cookies
These cookies are essential for the basic functionality of our platform. They keep your login session active, manage security features, and remember your preferences. The platform cannot function properly without these cookies.
6.2 Functional Cookies
These cookies remember your language preferences, display settings, and other personalisation information. They make each visit more convenient for you.
6.3 Analytics Cookies
These cookies help us understand how the platform is being used. The information collected is generally anonymised and is used to improve platform performance.
6.4 Cookie Controls
You can control cookies at any time by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly.
7 Data Retention Period
We retain your information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by legal obligations.
7.1 Active Account Information
While your account is active, your personal information, transaction history, and gaming records are retained. This information is necessary for service delivery, dispute resolution, and security monitoring.
7.2 After Account Closure
Even after your account is closed, financial transaction records and identity verification information may be retained for a specified period. This is done primarily to meet legal obligations and for potential dispute resolution.
7.3 Data Deletion Requests
You may contact us to request deletion of your information. We will make every effort to fulfil this request as quickly as possible within our legal obligations. Please note that certain information may not be possible to delete for legal reasons.
8 Your Rights & Choices
bb11 respects your privacy rights. You have the following rights over your own information:
Right to Access
You can find out and view what information we hold about you. You can request this information by logging into your account or by contacting support.
Right to Correction
If any of your information is incorrect, you can request a correction. Ensuring accurate information is also important for improving the quality of our service.
Right to Deletion
In certain circumstances you have the right to request deletion of your personal information, though it may not be fully possible where legal obligations exist.
Right to Object to Processing
You have the right to object to the use of your information for marketing communications or profiling purposes. Honouring such requests is our obligation.
9 Third-Party Services
9.1 Game Providers' Privacy Policies
Games from various software providers, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe, are available on the bb11 platform. These providers may have their own privacy policies. We are not responsible for the data collection practices of third parties within those games.
9.2 Payment Providers
bKash, Nagad, and Rocket have their own privacy policies that apply to your relationship with them. We encourage you to read their privacy policies before using these services. However, our policy takes precedence for transactions made through bb11.
10 Protection of Minors
21+ Age Restriction
bb11 is operated for individuals aged 21 or older only. We do not knowingly collect information from any minor. If a minor attempts to register on our platform, their account will be cancelled and any information collected will be deleted immediately.
If you become aware that a minor is using our platform, please notify our support team immediately. We treat such information with the utmost seriousness.
11 Policy Changes
11.1 Update Notifications
bb11 reserves the right to update this privacy policy at any time. If any significant changes are made, we will send a notification to your registered email and display a notice on the platform.
11.2 Acceptance of Revised Policy
Continuing to use our platform after an update will be considered as your acceptance of the revised policy. If you do not agree with the revised policy, you will always have the option to close your account and stop using the platform.
Have questions about privacy?
Our 24/7 support team is always ready to answer any of your questions in both Bengali and English.
12 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please reach out to our dedicated privacy support team:
Live Chat
Use our 24/7 live chat for direct, instant responses. Our support team provides assistance in both Bengali and English. For any urgent privacy-related matters, live chat is the quickest channel.
Email us for detailed requests or written communication:
We are committed to responding properly to all emails.